Refund policy

Returns & Refunds

We want you to be satisfied with your Stripes & Rockers order. Return requests may be submitted within 30 days of receiving your order.

To be eligible for a return, items must be unworn, unused, unwashed, and in their original condition. Proof of purchase may be required. All return requests are subject to review and approval.

How to Request a Return

Eligible customers may submit a return request through the return option provided on their Shopify order status page. You may also contact Stripes & Rockers Customer Support at support@stripesandrockers.com if you need assistance.

Please do not send merchandise back without receiving return instructions first. The address shown on your original package may belong to one of our fulfillment partners and should not be used as a return address unless specifically instructed.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. If your merchandise arrives damaged, defective, misprinted, or you receive an incorrect item, submit a request as soon as possible.

Please include your order number, a description of the issue, and clear photographs showing the problem. Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

Sizing, Color, and Change-of-Mind Returns

Many Stripes & Rockers products are produced specifically when an order is placed. Please carefully review product descriptions, sizing information, colors, and your order details before completing your purchase.

Returns or exchanges resulting from an incorrect size or color selection, change of mind, or buyer's remorse are not guaranteed and may not be eligible for return. Requests will be reviewed individually in accordance with the return eligibility rules applicable to the product.

Exchanges

If you would like a different size or product, submit a return request for the original item. If approved, we will provide instructions for the next steps. In some cases, a separate order may need to be placed for the replacement item.

Final Sale & Non-Returnable Items

Items specifically marked Final Sale, gift cards, personalized products, custom-made merchandise, and merchandise that has been worn, washed, altered, or damaged after delivery are not eligible for return.

Return Shipping

Return-shipping responsibility depends on the reason for the return. When an order arrives damaged, defective, misprinted, or incorrect due to an error on our part or that of our fulfillment partner, Stripes & Rockers will work with the customer to resolve the issue.

For other approved returns, return shipping costs may be the responsibility of the customer. Return instructions will be provided after the request has been reviewed.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank or credit-card provider to post the refund.

Original shipping charges are generally non-refundable unless the refund results from damaged, defective, misprinted, or incorrectly fulfilled merchandise.

Questions

For assistance with a return, refund, exchange, or order issue, contact:

Stripes & Rockers Customer Support
support@stripesandrockers.com